At a glance
- We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.2 at Level AA.
- Keyboard navigation, a skip link, visible focus, zoom to 200% and reduced-motion support.
- Reasonable adjustments are available for every assessment component.
- Forms and documents can be provided in alternative formats on request.
- Report a barrier and we will reply within 5 working days.
Our commitment
As a society that champions inclusive and neuro-inclusive learning, we hold ourselves to the same standard. Everyone – including people with visual, hearing, motor, cognitive, learning and neurological disabilities – should be able to use our information and services on an equal basis.
Standards we follow
We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.2, Level AA. This also supports the goals of the Americans with Disabilities Act and equivalent laws in the countries our members live in.
Accessibility features
Keyboard access
A “Skip to main content” link and clearly visible focus outlines on every page.
Screen readers
Headings, landmarks, labelled navigation and alternative text for meaningful images.
Zoom and reflow
Pages zoom to 200% and reflow on phones and tablets.
Reduced motion
Animations are minimised when your device asks for reduced motion.
Assessment adjustments
We make reasonable adjustments so every candidate can demonstrate their practice fairly, for example extra time, rest breaks, a reader or scribe, accessible document formats, alternative formats for professional discussion, or recorded rather than live evidence.
- Tell us when you apply, ideally at least 30 days before an assessment.
- Describe what you need. Supporting documentation may be requested and is kept confidential.
- We confirm arrangements in writing, normally within 10 working days.
Adjustments never affect how your evidence is judged and are never shown on certificates or the register.
Alternative formats and support
If any page or form is hard to use, contact us. We can provide information in large print, accessible documents or plain text, and help you complete applications by email or phone call.
Events
For workshops and in-person sessions we choose accessible venues where possible and can arrange interpretation, captioning or accessible seating on request.
Known limitations
We are improving continuously. Some areas may not yet fully meet our standard, including the country selector on our global home page, which opens automatically and cannot be dismissed until a country is chosen, and third-party content such as fonts and icons served from external networks. Tell us if anything blocks you and we will provide the information another way.
Feedback and complaints
Tell us the page address, what went wrong, and the device and assistive technology you used. We acknowledge within 5 working days and aim to resolve or offer an alternative within 30 days. If you are not satisfied, you can ask for a review by the Standards Council.
Contact us
To report a barrier or request support: